Returns and Exchanges
Salt & Swing Returns & Exchanges
We want you to love your Salt & Swing gear. If you need to return an item, here’s how it works:
Return Window
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You have 30 days from the delivery date to start a return.
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All items must be unworn, unwashed, and in their original condition.
How to Start a Return
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Click the “Start a Return” button.
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Enter your order number and email to begin.
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Select your return reason (e.g., “Didn’t fit / Not my style,” “Defective / Faulty,” “Parcel damaged,” etc.).
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Choose your preferred resolution:
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Variant Exchange (different size/color)
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Refund to original payment method (for defective, incorrect, or damaged items)
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Store Credit (for changed mind or other reasons)
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Note: For non-defective items, we encourage exchanges or store credit to help us keep your favorite styles in stock.
Return Shipping Fee
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To cover shipping costs, a $7.99 flat fee will be charged before we issue your return shipping label.
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Once your fee is paid, we’ll provide a prepaid shipping label for you to send the item back.
Exchanges
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If you’re exchanging for a different size or color, we’ll ship your new item once we receive your returned item.
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If your requested item is out of stock, we’ll issue store credit automatically.
Refunds
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Refunds are issued to the original payment method once your return is received and inspected.
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Please allow 5–7 business days for the refund to appear on your account.
Damaged or Incorrect Items
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If your order arrives damaged or incorrect, contact us immediately and we’ll cover all return shipping costs.
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You can request a full refund or exchange without paying the $7.99 return fee.
Important Notes
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Items returned without going through the Returns Portal or without paying the shipping fee may not be processed.
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We reserve the right to deny returns that don’t meet our condition guidelines.
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Returns initiated outside the 30-day window may only be eligible for store credit at our discretion.